FAQs

Q. I am travelling alone. Is this OK?
A. Many passengers travel with Victor Tours on their own. You can choose to pay the single-supplement rate which enables you to be accommodated in a single room.

Q. I noticed that a lot of my meals are included. I'm a vegetarian, is this going to be a problem?
A. Victor Tours will endeavour to cater for all special diets and preferences. Please advise us of your dietary requirements at the time of booking and we will include the information within your booking to ensure you are catered for appropriately. Please note that in more remote locations options may be more limited.

Q. Are the flights included?
A. Flights are always included unless stated otherwise. Our staff will be happy to assist you with your flight reservations.

Q. What should I bring?
A. You can download Travel Tips general information from this website, found within the "About" section of this website.

Q. How do I organise my visa?
A. Whether or not you require a visa will depend on your country of origin and your destination. Please see our Travel Tips pages found within the"About" section of this website., or feel free to ask our staff who will be able to provide you with more information.

Q. Can your tours be split at any stage and then rejoined at a later date?
A. Every tour is different and this will need to be negotiated at the time of booking. Extra charges may apply.

Q. If a single traveller is willing to share a room with another single traveller, but Victor Tours can't find another single traveller to share the room with, does the single traveller still have to pay the single supplement?
A. Yes, if you are travelling alone you will be required to pay the single supplement.

Q. Do you allow children on your tours?
A. Yes, however the minimum age is 7 years on our premier escorted tours and 13 years on our river cruises. Please enquire for further details.

Q. Do you have Guaranteed Departures?
A. Yes. Victor Tours does have guaranteed departures, however will always be subject to minimum numbers.

Q. Do you use the same coach in the north and south island of New Zealand?
A. Yes, we do use the same coach, tour director and coach driver for both the north and south island.

Q. Do you allow travellers to be picked up or dropped off at the airport at any stage?
A. Generally we restrict the airport pickup to be within three days of a tour commencing or concluding in Australia, or five days of a tour commencing or concluding in New Zealand.

Q. What is the luggage restriction on my tour?
A. A 20kg suitcase, plus a piece of hand luggage, however some tours have further restrictions so please refer specific restrictions for each tour.

Q. How many seats are there on the vehicle?
A. Approximately 44-48 seats, but this varies depending on the style of touring.

Q. How much of a deposit is required and by when?
A. Please see the General Information & Conditions on this website.

Q. Are flights included in the price of the tour?
A. Only North America and a few Europe tours feature air inclusive. Ask our staff who will be able to provide you with more information.

Q. What is your cancellation policy?
A. Ask our staff who will be able to provide you with more information.

Q. What are the weather conditions, and what should we take to wear at different times of the year in Canada and Alaska?
A. You can download our Travel Hints general information for North America, from the About section this website.

Q. What are the passport requirements for travelling overseas?
A. The requirements change depending on your destination. Most countries have very informative websites that explain their requirements, or contact our staff who will be able to provide you with further details.

Q. What is the average age of people on tour?
A. Our clients are generally 50+, but more than age a positive attitude is important in a group situation. We have found ages to be as diverse and varied as the sites and attractions you will see on tour.

Q. How long is spent in the coach each day?
A. Each day's touring will vary, however, you will always get time for sightseeing or personal breaks.

Q. Do I need a good level of fitness?
A. Not really, however you will need to be able to be mobile, and if not mobile, must be travelling with a companion who can assist.There are specific tours where a good level of fitness is required so please ask our staff for more information.

Q. Do we stop for lunch?
A. Yes.

Q. How often do we stop on tour?
A. Varies on the tour and length of distance travelled on the day. See individual itineraries for further details.

Q. How much am I required to tip?
A. Please refer to your Travel Tips for more information on your particular tour.

Q. What currency do I need in Europe?
A. Please refer to your Travel Tips information for the relevant currency you will require in each country.

Q. Where does the cruise dock in town?
A. Please refer to the Port Locations.

Q. Will the Cruise Ships have Internet access?
A. Each ship and boat are different so please refer to your Travel Tips  information for all this information.

Q. Do I need vaccinations for the destination I am going to?
A. You should consult your GP or the Travel Doctor or check through www.tmvc.com.au for the latest immunisations and medical advice.

Q. Is it safe to travel to my destination?
A. Travel advisories and general tips can be found on this Australian Government Department of Foreign Affairs and Trade www.smarttraveller.gov.au